Mobile FAQ – Web App

 

How does the Lottery.com app work?

Lottery.com is the ultimate destination for all things lottery. Get instant results, track jackpot sizes and follow the latest lottery news. If you’re in one of our LIVE states you can play the real Powerball and Mega Millions games right from your mobile phone using the Lottery.com app! You’ll never have to worry about losing your ticket or checking your numbers, and you’ll get 100 percent of your winnings.

If we haven’t launched live ticket play in your state yet, you can still get AutoLotto alerts, results, check jackpot sizes, and track your paper Powerball and Mega Millions tickets in the app. Simply snap a photo of your ticket and we’ll track it and let you know if you’ve won. However, don’t lose those tickets! Lottery.com is not responsible for managing physical tickets.

 

How does the app remind me when to play?

You can set AutoLotto alerts within the app to alert you of upcoming draws for multistate and individual state lotteries, with the ability to select if you’d like to be reminded of every draw or only when the jackpot reaches a certain amount.

 

Why do I have to give my phone number to sign up?

We use your mobile phone number to verify that you’re a real human, and eligible to play.  We will only send you text messages with your permission, and you may opt out at any time.

 

Can I play more tickets with my winnings?

Yes! Your winnings will stay in your balance so you can play more tickets, or just request a cashout in the app and we’ll send you 100 percent of your winnings.

 

What methods of payment can I use?

We accept all Visa and MasterCard debit cards; in certain states we also accept MasterCard credit cards.

 

Do you charge any fees or take a portion of my winnings?

We do not charge users any fees, at all, period. We NEVER take any portion of a user’s winnings. When you play on Lottery.com, you get 100 percent of your winnings. If you are lucky enough to hit the big jackpot, we’ll contact you and help you through the redemption process, which includes tax liability for wins over $600. Not to worry, we’ll walk you through every step, and even protect your privacy in the process.

 

Can I check my paper tickets for winners in the Lottery.com app?

Yes! You can take a picture of your paper Powerball or Mega Millions tickets directly from the app. We’ll monitor the results, and let you know if you’ve won!

Please note that Lottery.com does not handle redemption for scanned tickets, so please make sure you don’t lose or damage your tickets!

 

I signed up already. Where’s my free ticket?

Welcome to Lottery.com! If you’re physically in one of our LIVE states you can play your free ticket right away! You’ll never have to worry about losing your ticket or checking your numbers, and you’ll receive 100 percent of your winnings.

If you’re not in a LIVE state, you can still get results, jackpot sizes and alerts, and track your paper Powerball and Mega Millions tickets in the app. If a friend has sent you a free ticket, your ticket will be waiting for you inside the app and you can play it as soon as we launch ticket play in your state. We’ll send you a message in the app when you can play. In the meantime, you can invite your friends and earn one free ticket for each friend that downloads the app and creates a profile.

 

How do I get more free tickets?

You can earn as many FREE Powerball tickets as you want by using the “Invite Friends” feature in the app, or sharing your referral code.

Your FREE ticket will be loaded into your account once your friend uses your code to sign up and completes their profile.

 

Can Lottery.com control who wins?

No. Lottery.com is a ticket management service, which means we manage the interest of the ticket on our users’ (that’s you!) behalf.  We can’t control or alter the odds or winners of any lottery game.

 

Can I play Mega Millions?

Yes! Mega Millions is now available for all states where we are live. We are currently in the process of rolling out Mega Millions and Powerball to all 44 participating states.

 

Does Lottery.com mail me my paper ticket?

No, but we will send you an email receipt. Lottery.com manages the interest of your lottery ticket for you when you play through the app, but you always remain the owner of it. We check the numbers for you, redeem your winnings, and pay you out directly through the app. You can cashout anytime and receive 100 percent of your winnings.

 

If we haven’t answered your question here, please contact Customer Happiness and we’ll be more than happy to help!