Frequently Asked Questions

How does Lottery.com work?

Lottery.com is the ultimate destination for all things lottery. Get instant results, track jackpot sizes and follow the latest lottery news. If you’re in one of our LIVE states you can play the real Powerball and Mega Millions games right from your mobile phone using the Lottery.com app! You’ll never have to worry about losing your ticket or checking your numbers, and you’ll get 100 percent of your winnings.

If we haven’t launched live ticket play in your state yet, you can still get results, jackpot sizes and alerts, and track your paper Powerball and Mega Millions tickets in the app. Simply snap a photo of your ticket and we’ll track it and let you know if you’ve won. However, don’t lose those tickets! Lottery.com is not responsible for managing physical tickets.

 

How can I download the Lottery.com app?

If a friend has invited you, be sure to use the referral link that was sent to you. If you haven’t been sent a referral link, simply go to the home page and follow the steps to get the app.

 

Can I play more tickets with my winnings?

Yes! Your winnings will stay in your balance so you can play more tickets, or you can request a cashout, and we’ll send you 100 percent of your winnings.

 

What methods of payment can I use?

We accept all Visa and MasterCard debit cards; in certain states we also accept MasterCard credit cards.

 

Do you charge any fees or take a portion of my winnings?

We do not charge users any fees, at all, period. We NEVER take any portion of a user’s winnings. When you play on Lottery.com, you get 100 percent of your winnings. If you are lucky enough to hit the big jackpot, we’ll contact you and help you through the redemption process, which includes tax liability for wins over $600. Not to worry, we’ll walk you through every step, and even protect your privacy in the process.

 

Can I check my physical tickets for winners in the Lottery.com app?

Yes! You can take a picture of your paper Powerball or Mega Millions tickets directly from the app. We’ll track your tickets and let you know if you’ve won! Please note that Lottery.com does not handle redemption for scanned tickets, so please make sure you don’t lose or damage your tickets!

 

I signed up already. Where’s my free ticket?

Welcome to Lottery.com! If you’re located in one of our LIVE states, you can play your FREE ticket right away! You’ll never have to worry about losing your ticket or checking numbers, and you’ll receive 100 percent of your winnings. If you’re not in a LIVE state, you can still use the app to track your paper tickets, get results, and track jackpot sizes. We are working hard to be live in your state soon and we’ll even send you a message in the app when you can play. Until then, you can invite your friends and earn one free ticket for each friend that downloads the app and creates a profile.

 

How do I get more free tickets?

You can earn as many FREE Powerball tickets as you want by sending your friends FREE tickets! Your FREE ticket will be loaded into your account once your friend completes their profile.

Additionally, Lottery.com occasionally offers free tickets in the app during promotions as a surprise to our loyal customers. Check your app often – you may just find a free ticket waiting for you!

 

Why do I have to give my phone number to sign up?

We use your mobile phone number to verify that you’re a real human, and not a robot. We will only send you text messages with your permission, and you may opt out at any time.

 

Can Lottery.com control who wins?

No. Lottery.com is a ticket management service, which means we manage the interest of the ticket on our users’ behalf. We can’t control or alter the odds or winners of any lottery game.

 

Can I play Mega Millions?

Yes! Mega Millions is now available for all states where we are live. We are currently in the process of rolling out Mega Millions and Powerball to all 44 participating states.

 

Does Lottery.com mail me my paper ticket when I play through the app?

No, but we will send you an email receipt. Lottery.com manages the interest of your lottery ticket for you when you play through the app, but you always remain the owner of it. We check the numbers for you, redeem your winnings, and pay you out directly through the app. You can cashout anytime, and receive 100 percent of your winnings.

 

How do I track tickets?

Simply press the “Track Ticket” button in the app, choose the draw date of your ticket and follow the prompts to take a photo of your ticket. We’ll load your numbers into the app, compare against winning numbers for that draw, and notify you if you’ve won. Please note that Lottery.com does not handle redemption for scanned tickets, so please make sure you don’t lose or damage your tickets, and always be sure to sign the back of your ticket!

 

Can I claim my winning paper ticket through Lottery.com?

Lottery.com does not handle winnings for your paper tickets. Each state in which you obtained a winning ticket has their own process for claiming those tickets. To help you redeem your winnings, we’ve developed a “Find a Retailer” feature in the app. Of course, we’re here to help whenever something comes up so just contact Customer Happiness if you’d like our assistance.

 

I live in a state without the Lottery. Can I still play?

Unfortunately, you may not partake in the lottery if you are under age or outside of a lottery state. Lottery.com can still be your go-to destination for all things lottery, and you’ll definitely want your Lottery.com app on hand for road trips and vacations to live states.

 

Is Lottery.com the official site for the lottery?

Lottery.com is not associated nor has any affiliation with Powerball, Mega Millions, or any state lottery.

 

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