Frequently Asked Questions

What is was founded on the belief that the process of purchasing and checking lottery tickets was outdated. Nearly anything can be purchased over the internet, why not offer the same convenience for lottery tickets? The traditional paper ticket process also lacks any security. It’s a “finders keepers” game – if a winning ticket is lost and someone else finds it, the ticket and the prize belong to the finder, not the ticket purchaser. The player, then, has no claim to what should rightfully be theirs. We know there’s a better way to play.

How does work?

We are a complete ticket management service. Once you’ve created an account, you can use the app to order 100% authentic lottery tickets for your favorite games like Powerball and Mega Millions. Play your lucky numbers, or leave it to chance. A employee will purchase tickets on your behalf, which you can then view in your app, and protect them under stringent guidelines. Sleep well knowing that your tickets are 100% secure. Once the draw happens, we’ll monitor your tickets and let you know if you’re a winner! We also think you should get to celebrate your wins when they happen, so for prizes up to $599, enjoy instant payouts to your account, which can be cashed out or used to buy more tickets. If you’re a BIG winner, we’ll help you through the entire claims and redemption process. Rest assured, a representative has your back during the entire process, start to finish (and we hope it ends with a big win for you!)

Although we aren’t yet “live” in all 45 states that allow lottery play, we also act as a one-stop-shop for all things lottery: view instant information about all of your favorite state games, including current and historical winning numbers, draw dates, jackpot sizes, and more within the app.

What happens if I have a winning ticket?

Tickets that you purchase within the app will automatically alert you if you are a winner after the game draw. Cue the dance music.

If you are lucky enough to hit the big jackpot, we’ll contact you and help you through the redemption process, which includes tax liability for wins over $600. We’re here to walk you through every step of the process, and we’ll protect your privacy in the process. Winning should be fun, not stressful!

Does send me a physical ticket when I play through the app?

No, but we will send you an email receipt. manages the interest of your lottery ticket for you when you play through the app, but you always remain the owner of it. We check the numbers for you, notify you if you’ve won, and track your winnings in the app. Your prize money will stay as a credit on your account, or you can choose to cash out anytime and enjoy 100% of your winnings!

Is your service secure? How do I know my personal information is safe?

Absolutely. The security of your tickets is our specialty. Not only does keep your tickets secure, we keep you secure too. Your tickets are placed in a safe, with 24 hour camera monitoring, and locked down on draw nights until after the draw to ensure the highest level of security. Unlike tickets purchased at traditional retailers, your tickets can never be lost, damaged, stolen, or claimed by another individual.

We protect your personal data as well. Your payment/banking information is fully encrypted, and we utilize top-tier third-party service providers to ensure the safety of your information.

Who is eligible to order tickets using the app?

We are happy to serve customers 18 years of age or older in more than 130 countries and jurisdictions. Individuals under the age of 18 are prohibited by law from purchasing tickets.

Users in a state that does not participate in the lottery are not able to order tickets via

What methods of payment can I use?

Our team is constantly working to provide the best variety and most convenient payment options possible. If you’re in the US, you can currently fund your account with a Visa debit or credit card or linked bank account, in most cases. Our international users are able to pay with Visa.

Additionally, your prize money from past tickets purchased through will stay on your account as a credit, which you can use to purchase future tickets, or you can cash out anytime.

Is there a limit to the number of tickets I can purchase?

Yes, ticket purchases are limited to 50 tickets per draw. We support responsible gaming and we are committed to protecting at-risk players by informing and assisting those who may wish to limit the amount that they play. Please read our Responsible Gaming Policy to learn more.

Do I have to expose my personal information if I win? will never expose your personal information without your consent. However, if you win a lottery jackpot, the requirements of the governing lottery organization apply. Don’t worry – if you win big, we’ll help you through the process!

Do you take any of my winnings or charge any fees?

We NEVER take any portion of our user’s winnings. When you play using, you keep 100% of your winnings. However, in order to provide you the various conveniences of our service, a small fee is charged per transaction which you will see during the checkout process.

Can control who wins?

Nope. is a ticket management service, which means we manage the interest of your official lottery tickets on your behalf. Our service provides you a convenient way of getting official lottery tickets, get notified of your winnings, and cashout those winnings immediately. Just like when you purchase your tickets at a retail outlet, we can’t control or alter the odds or winners of any lottery game.

Can I claim my winning paper ticket through the app?

No, we are only able to assist you with tickets you purchase through Make sure you keep and protect any paper tickets you purchase! If your ticket is lost, damaged, or found and claimed by another individual, you’re unfortunately out of luck. is here to help eliminate those issues. Any ticket you purchase through the app is 100% yours and can never be lost, invalidated, or claimed by anyone else.

I don’t have an iOS device. Can I still use

You sure can! Android users can download the app in the Google Play store and anyone 18+ can head to to create an account and get started playing your favorite lottery games on our web version.

Can I play if I’m not in the U.S.?

Yes! We serve users 18 years of age or older in more than 130 countries and jurisdictions. We currently accept Visa and Mastercard as payment for international purchases.

Why do I have to give my phone number and email to sign up?

Your security and the security of your tickets are important to us. As such, we enforce a verification process for account creation. We use your mobile phone number or email to verify that you’re both a human and the human you claim to be. This ensures a higher level of protection for you and your tickets.

Who do I contact if I have questions about the app or my account?

The friendly folks on our Customer Happiness team are available during business hours and glad to help! You can get in touch with them by emailing For general inquiries, you may contact us via web submission.

Good luck and happy playing!